Can I cancel my order?
As soon as you place your order, we’re on it – we know you need it fast!
Email customer service via firstname.lastname@example.org
and offer your:Order number & Cancellation request with a picture of the product, if necessary.
• Orders are able to be canceled and refunded before pending or shipping. We will NOT accept the order cancellation request if the order has already been shipped.
• Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
• Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be processed immediately. Credit cards may take 3-7 business days to process.
• Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.